Refund and Return Policy

All sales are final. We do not accept returns or exchanges, and we do not offer refunds for a change of mind, for the wrong size, or for items no longer wanted.

If something arrives damaged, defective, or is not what you ordered, we will put it right. That is what the rest of this page is about.

Email tballou@plbsports.com within 5 days of delivery and include:

• Your order number
• A description of the problem
• Clear photos of the item and its packaging

Each request is reviewed by our management team. If it is approved we may offer a replacement, a repair, store credit, or a refund, at our discretion.

Please do not send anything back before we have approved the return and sent you instructions. Unapproved returns are not accepted.

• Claims made more than 5 days after delivery.
• Damage caused by misuse, improper care, or normal wear.
• Change of mind, incorrect sizing, or items no longer wanted.

Once a package is marked delivered by the carrier, Flutie Flakes is not responsible for stolen or misplaced items. Anything that goes wrong after confirmed delivery has to be resolved with the carrier directly, and no refunds or replacements are issued for packages marked as delivered.

PLB Sports & Entertainment, Inc.
7342 Brighton Road, Pittsburgh, PA 15202, United States
tballou@plbsports.com

This policy forms part of our Terms and Conditions.